![]() ![]() Connecting directly to your router using an ethernet cable will produce a better connection. If you are testing your download speed using a wireless connection, you may notice it is not as high as it could be. There are many things that can cause less than perfect download speeds.Īre you testing your connection speed wirelessly? If your connections say limited or local only, then you may need to reboot the router and the ONT If you are connected correctly, and you still have no internet access, please check your network connections. On a mobile device (phone/tablet) the signal bars are at the top of the home screen. On a mac, the signal bars are on the top right-hand corner. If you have a windows computer, the network settings can be viewed by clicking on the signal bars in the bottom right-hand corner. If you have a wireless connection, please check to make sure you are connected to the correct wireless network. Check to make sure there are no breaks in the cable and the ends are undamaged. If you do not use a router then the Ethernet cable will be connected to your ONT (rectangular white box). If you have a wired connection, please make sure that the Ethernet cable is connected to both your router and your device. The two possible methods of service are wired and wireless. If you use a router, make sure it is powered on. data-mid data deals-mid delete-bin delete-icon delivery dislike document-mid Download edit engineer-mid error-circle-system-red error-circle-system error-circle eSim data eye facebook filters fixed-line-mid generic-tariff-plan-mid Gift Icon go green-tick help-mid home-mid international-system landline-or-call-mid letters like lock-ssl mail-new-mid menu message minutes-sms-mid mobile mobile-mid mobile my-vodafone-or-my-profile-mid my-vodafone need-help-mid network-signal-mid orders payg-mid payg-phones-icon F86C85F6-FFFF-4C62-8F9A-45D7251FC836 payment-mid photos placeholder play-store play plus-new plus reload report return-product-mid roaming-mid roaming search security-mid settings-mid roaming shopping-trolley-mid shopping sign-up-icon Sim card sim-mid sim-swap-mid sim Icons+Indicators / System-Icons / sms / #333333 Created with Sketch.If you don’t have an internet connection, first you must check how service is being provided to your device. Icons+Indicators / System-Icons / data / #333333 Created with Sketch. camera carer-system case-study-mid cases chart-line-mid chat-mid chevron-down-system chevron-down chevron-left chevron-right chevron-up-system chevron-up clock-new clock-or-timed close-small close collections € € comment-mid community-or-foundation-mid community completed-mid connected-devices-mid contract converged-proposition-mid Data Created with Sketch. calendar Icons+Indicators / System-Icons / landline_or_call / #333333 Created with Sketch. add-icon add-ons-boosts-mid icon-app-store auto-top-up basket-change bill-or-report-mid bill-pay-phones-icon 4C91DB73-75FE-4565-8F69-BC6C675B1EA1 bin block-system block bonus broadband-dark broadband-icon broadband-light broadband-or-wifi 1 broadband-or-wifi-mid broadband bundles-mid business Calendar Created with Sketch. If lights do not change, try resetting your modem using the steps in our support videoĬontent.
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